Privacy Policy

1. Introduction

Brand Refiners ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our digital services.

This policy is in compliance with the Digital Personal Data Protection Act, 2023 of India and other applicable data protection laws.

2. Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

• Name, email address, phone number, and company name (via contact forms)
• Project requirements and business details shared during consultations
• Payment and billing information (processed securely via third-party gateways)

Automatically Collected Information

• IP address, browser type, device information, and operating system
• Pages visited, time spent on site, and referral sources
• Cookies and similar tracking technologies (see section below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide our services
• To deliver, manage, and improve our website development, marketing, and digital solutions
• To send project updates, invoices, and important communications
• To improve our website experience and marketing efforts
• To comply with legal obligations and prevent fraud

4. How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: Trusted third parties who help us deliver services (e.g., hosting, payment gateways, email services)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and remember preferences. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to access your personal data
• Right to correction and erasure of your data
• Right to withdraw consent (where processing is based on consent)
• Right to grievance redressal

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: